Technical Questions

1. When I export my Word Bank words to a CSV file, how do I read the file?

Answer - Encoding issues tend to be a bit of a pain. When you export the file it is saved as a UTF-8 encoded text file. There are many ways to view this information, but probably the quickest is to (1) open the file in a web browser, then (2) go to "View" - "Encoding" (or "Character Encoding" if you are using Firefox) and select UTF-8.

2. When I look at the Dialogue Transcripts I don't see anything.

Answer - This part of the site requires that you have Javascript enabled on your browser. Check your browser settings to make sure that Javascript isn't being blocked.

3. Why can’t I open the PDF transcripts?

Answer – Access to the PDF transcripts requires a paid subscription to EnglishPod. You will also need to install Adobe Acrobat Reader on your computer to open the PDF files. Click here to download a free copy of Acrobat Reader.