Podcast Archive

• TOPICS
• FUNCTIONS

In today’s Business English podcast we are looking at the hospitality industry – in particular, hotels. Christy is in charge of the staff who work in a large hotel, and in today’s mp3, we will study how she reprimands one of the employees for not being polite and courteous to a customer.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz103_A44.mp3(10.94mb)

In this podcast lesson, we are looking at how to give an employee a performance evaluation. While it is very easy to tell someone what they do well, it is not always easy to point out areas that need improvement. The right choice of words can leave an employee feeling inspired and eager to work harder in the future. The wrong choice of words can leave him or her feeling unappreciated or undervalued. Evaluating an employee’s performance requires using diplomatic language and choosing your words carefully.

LINK TO DOWNLOAD THIS LESSON(right-click, save as) :
epod_biz44_A17.mp3(13.53mb)

In today’s podcast lesson we are going to listen in to a performance evaluation between a manager and an employee. Performance evaluations can be difficult, but if they are done in and open, well planned way they can provide many benefits for the company, manager and employee.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz22_B7.mp3(12.61mb)

In this podcast lesson we are going to listen to people discussing an ethical issue in English. The issue is whether or not it is the company’s responsibility to help someone with a personal problem, which in today’s example is a drinking problem. On our website you can find more background reading on business ethics.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz16_B6.mp3(12.90mb)

A difficult responsibility for all managers is giving feedback to their staff when the staff performance is unsatisfactory. This is even more difficult if you don’t speak English as your first language, but your staff do. In this podcast you can listen to two managers discuss how to give effective feedback in English.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz3_C1.mp3(14.06mb)