Podcast Archive

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In today’s Business English podcast, we are looking at the insurance industry, and in particular making a claim on your insurance policy. In the mp3, we will listen to a conversation that takes place between the insurance company representative and a customer who wants to make a claim on their household insurance for water-damage.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz112_C20.mp3(9.82mb)

In today’s Business English podcast we are looking at the hospitality industry – in particular, hotels. Christy is in charge of the staff who work in a large hotel, and in today’s mp3, we will study how she reprimands one of the employees for not being polite and courteous to a customer.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz103_A44.mp3(10.94mb)

Today’s Business English podcast is about answering the telephone. If you answer a phone call from someone who speaks English, do you know what to say? Kris, Liz and David will help you learn how to answer the phone and help the person who is calling.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz54_D1.mp3(9.72mb)

Today’s Business English lesson is about problems. When conducting business it is inevitable that problems will arise, especially over time and deadlines. Together, we’ll review some common idioms that are used when talking about problems at work.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz52_B18.mp3(9.59mb)

In today’s podcast lesson we are going to discuss returns and exchanges. You may need to send back an order for your company or you may be unhappy with a product you have purchased locally, but can you talk about them in English? Liz, David and our host Kris will introduce the business English of returns and exchanges.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz32_A13.mp3(11.69mb)

Sales language is really important. The vocabulary and expressions you or your staff use to sell goods and services can make a customer buy more or walk out of the store with nothing. Today’s Business English lesson includes lots of good tips on what to say or not to say in sales.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz29_C7.mp3(11.77mb)

In today’s lesson we will listen to someone getting some information about telephone banking. You’ll also get to hear someone describing a product.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz24_A11.mp3(10.24mb)

In this podcast lesson we are looking at applying for a mortgage from the bank. A mortgage is an agreement which allows you to borrow money from a bank especially in order to buy a house or apartment. Most people need to get a mortgage in order to buy property and banks offer competitive deals to attract customers to take out a mortgage.

LINK TO DOWNLOAD THIS LESSON (right-click, save as) :
epod_biz21_A10.mp3(12.06mb)

With the rising dominance of the service sector in the global economy, customer service has grown in importance. In today’s Business English lesson we are going to listen to a conversation dealing with customer complaints. In the first dialogue, listen for what is wrong and how the customer service representative could be more helpful and friendly. In the second dialogue, study the improvements made.

LINK TO DOWNLOAD THIS LESSON(right-click, save as) :
epod_biz10_B4.mp3(12.82mb)